Public services refer to a set of services provided by the government or government-authorized organizations to benefit the general public and enhance the quality of life within a community or society. These services are typically funded through taxation and are aimed at ensuring the welfare and security of citizens. Public services include a wide range of functions, such as education, healthcare, transportation, public safety (police and fire services), sanitation, social services, and infrastructure maintenance. The objective of public services is to provide essential needs and promote social equity, accessibility, and overall well-being for all members of society, often prioritizing those who are most vulnerable or in need.
Bhubaneswar's digital service initiative has faced significant operational challenges, leading to abandoned kiosks. The Smart Digital Kiosk project, launched in 2019, aimed to enhance public service delivery but has fallen…