Tech support, short for technical support, refers to a range of services that assist users in resolving problems related to technology products and services, such as computers, software, hardware, and networks. Tech support can be provided via various channels, including phone, email, live chat, or in-person assistance. The primary goal of tech support is to troubleshoot and resolve issues, answer questions, and help users understand how to use tech products effectively. This support can range from basic guidance for everyday users to advanced troubleshooting for IT professionals. Tech support may be offered by manufacturers, software companies, third-party service providers, or through in-house teams within organizations.
The Essential Support for APAC’s IT Firms In today's rapidly evolving technological landscape, the challenges faced by managed service providers (MSPs) are immense. ConnectWise has stepped in to provide much-needed…